Capitec bank-LACK OF INTEGRITY.

On Tuesday 21 March 2017 i lost my bank card ,i only realised it the next morning that my card is missing. I did not sop my card immediately because i was under the impression that no one would know my pin as i do not disclose such information.

The following day(22 March 2017) Mid-Day i found out by SMS that my card is being used in an area which I've never went to in CPT. From that moment i decided to stop my card to protect the money that has been left after two ********** transactions occurred. i could not go to the bank on that specific day because it was a public holiday.

i then reported the issue the next day on 23 March 2017 at one of their branches and was given an incident number ( ********** 1). At that stage i was satisfied with their services.

HOWEVER today i was called and told that my money can not be reimburse because their investigation revealed that my pin was used for both the transactions ,please bare in mind that these results were only given to me and hour after i had called to inquire about the progress of my complaint.

as and internal auditor for one of SA's biggest financial services company ,i would like to be shown evidence that they've "GATHERED" that shows that my pin has been used for the transactions.

i am disgusted by their services .