Capitec Bank Lack of Customer Service

In the event that I forgot my internet banking password, I called Capitec Bank to recover my password. I was then told to come into the branch to recover my password. I then responded that I'm now based in the USA and I'm unable to come into any of their branches. Mind you, I have what Capitec calls an \international account\". I called their call centre twice seeking assistance. The last time I called them was 11 February 2016. I was promised that I would receive a Skype call to resolve my situation. To date, nothing has been done, no Skype call, no email, no phone call. The matter still remains unresolved. I'm extremely unhappy and have no more patience for Capitec's lack of response to my query. I need this matter resolved immediately.<br> <br> I do not want to bank with this bank and I would like my money transferred out of this bank immediately!"