WZ
Wanda Z

1 reviews | Active since Apr 2014

05 Apr 2024, 17:35

Capitec Bank keeps taking money out of my savings account

Capitec keeps taking money out of my savings account. And this has been occurring for at least the past 4 months now. These are random amounts. When you look at your statement, be it on the app and on the actual statement viewable from the app, you won't see where this amount went. You'll simply notice that it's gone. Random little amounts, such as R5 every week or R10. The largest amount was a ~R50. It wasn't bank fees either, cause the statement shows how much the banking fees are. Apparently there are depositing fees now, for example, if you use an ATM to deposit money into your own account.

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Apr 2024, 17:37
Official
Good day Wanda. 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank