NS
Neliswa S
1 reviews | Active since Oct 2021
08 Feb 2022, 14:27
Capitec bank keeps on disappointing me
It's been almost a year now, no help or feedback from capitec bank, I do follow ups all the time but still, I had my credit card blocked the money that was in my main account was frozen. I wrote to HelloPeter last year October, the bank called me but my issue was never resolved till today.
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Replies (3)
Capitec Bank's replyOfficial
08 Feb 2022, 15:42Good day Neliswa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Feb 2022, 15:42
Official
Good day Neliswa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
NS
Neliswa S's updateReviewer Update
08 Feb 2022, 16:02I sent money to an FNB account from my credit card June 2021 and the person paid back the money within 3days, I then transferred it back to my credit card (R5 000)
I then received a notification from capitec that my credi has been stopped and the money that was in my main account was frozen, I went to the bank and I was told that the FNB account that sent me money had been involved in *****, I was told to bring an affidavit explaining my connection to the FNB account and the FNB account hold sent me the confirmation of what I had stated through affidavit together with our ID copies attached.
I have been following up ever since the only answer I keep getting is that "they are still investigating"
I then received a notification from capitec that my credi has been stopped and the money that was in my main account was frozen, I went to the bank and I was told that the FNB account that sent me money had been involved in *****, I was told to bring an affidavit explaining my connection to the FNB account and the FNB account hold sent me the confirmation of what I had stated through affidavit together with our ID copies attached.
I have been following up ever since the only answer I keep getting is that "they are still investigating"
NS
Neliswa S's update08 Feb 2022, 16:02
Reviewer Update
I sent money to an FNB account from my credit card June 2021 and the person paid back the money within 3days, I then transferred it back to my credit card (R5 000)
I then received a notification from capitec that my credi has been stopped and the money that was in my main account was frozen, I went to the bank and I was told that the FNB account that sent me money had been involved in *****, I was told to bring an affidavit explaining my connection to the FNB account and the FNB account hold sent me the confirmation of what I had stated through affidavit together with our ID copies attached.
I have been following up ever since the only answer I keep getting is that "they are still investigating"
I then received a notification from capitec that my credi has been stopped and the money that was in my main account was frozen, I went to the bank and I was told that the FNB account that sent me money had been involved in *****, I was told to bring an affidavit explaining my connection to the FNB account and the FNB account hold sent me the confirmation of what I had stated through affidavit together with our ID copies attached.
I have been following up ever since the only answer I keep getting is that "they are still investigating"
Capitec Bank's replyOfficial
04 Mar 2022, 08:17Hi Neliswa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply04 Mar 2022, 08:17
Official
Hi Neliswa
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank