Capitec Bank: just as don't care about their customers as all the other banks!

It is just mind boggling a customer should experience so many banking issues! When my daughter upgraded her mobile phone, she gave me her old phone. I tried to install the Capitec Bank app on my new phone but to no avail. After many unsuccessful attempts I received a message I should visit the nearest Capitec Bank branch. Being a pensioner and with the sky high fuel prices at present I try to minimise unnecessary trips to shopping centres. Eventually I went to the bank yesterday and lo and behold I could not be assisted by the bank staff and was still not able to install the app on the new phone. (The last step was an SMS which could not go through on the phone) How is it even possible that a client should go through so much trouble just to access his bank account?!

I went to the Bank. I’ve downloaded the App. I’ve opened the App. I’ve entered account number. I’ve followed all prompts until I had to send an sms BUT THE MEASSAGE FAILED TO SEND!!!! I do not understand why I have to go to the branch again! I was at the branch and the lady could not help me!!!!

The Client Care Centre just ignores my e-mails!