Capitec Bank its acting in Bad faith

I am very upset with Capitec Bank. I entered into a debt review at the beginning of 2017 and I made payment arrangement until my Personal loan its settled. Capitec Bank accepted my payment arrangement, since then I have not skipped payment. From February 2018, I started received messages from Capitec Bank stating I have not made payment to my account.

From then on I followed to ensure that my monthly allocation was paid into my loan account. However Capitec Bank still did not allocate the funds into my account.

I followed up with them to allocate funds into my account, on a Email communication I was requested to forward proof of payment which I did.

The funds were allocated into my account in October 2018 however Capitec Bank has cancelled my Debt review arrangement and is handing my account to lawyers. I feel Capitec Bank it is acting in Bad faith.