Capitec bank is worsening

I really don't know what is happening to Capitec. Early last month I decided to give Capitec another chance and move my salary account from Nedbank to Capitec.

I contacted Capitec and requested the debit order switch. Yesterday I found my credit card and my personal loan debit orders didn't go off and it was already the 26th.

I contacted Capitec again and the lady assisting me said my debit orders are still with Nedbank and wasn't changed to Capitec. I was very surprised because most of my other debit orders has been changed to Capitec already last month.

She said she would change it and manually transfer the loan and credit card payment.

The loan payment was transferred immediately thereafter. But my credit card still haven't been paid.

I don't know why Capitec would switch all the debit orders except their own and would like an explanation for it...

Now I don't know what to do. To wait or can I transfer my payment myself?

This is not professional service.