Capitec bank is useless with our money.

What a useless bank, just a simple proof of payment its a train smash. I paid my dstv using their app the payment was not reflecting at multichoice they asked me for proof of payment at some reason I couldn't get it myself from the app then I called the call center to assist me, they told me that they will sent an email to other departments for just a simple proof of payment and it might take 2 days to get it.I regret why I switch to this bank so many red flags.