Capitec Bank is useless...

I used one of thir ATMs at Mall of Carnival to deposit cash into my account but the transaction was unsuccessful then my card came out then then atm reflected an out of service message. I took a picture of the machine so I can get the time of the incident and waited until the machine came back on. I inserted the card to check my balance only to find that the money is not reflecting, tried to deposit so it can open the slot so I can check if the money is not stuck inside but thr was nothing.

I immediately phoned the call center and could hear that someone is on the other side but not responding. I phoned again when I got home as it was already late and was told that the query will be escalated.

I phoned twice today but I'm told it has been escalated. My thing is should my life come to a standstill all because of the system's ****. I needed that money for an emergency but now it looks like Capitec does not care about their clients after service. I'm disappointed.