Capitec Bank is useless

I by accident paid money into the wrong account. I was at the branch at 8am the next morning to be told, that I had to phone the call center the previous evening when it happened. It was R4250, not like it is pocket change. I was notified that my request to have my funds returned was unsuccessful. I then went and read, that other than with what I experienced in the past, where you can reverse funds. I found an article stating Capitec wont. If you by chance make a mistake, it is your loss. They will put in a request, bt don't expect any results. On another note, 2 years back, I opened a case as someone had charged 2 separate uber eats deliveries against my account, a total of over R800. I was told to contact uber eats that I have never even used. I went to a branch to find out if anything had happened with the case. I was told the case was closed. Looks like I will be moving banks. Shame.