CAPITEC BANK IS USELESS

TO WHOM IT MAY CONCERN

Dear Sir/Madam

I am writing to formally lodge a complaint regarding the unsatisfactory handling of my client Rushane Fotuin's account and the inadequate response to a ***** investigation which has resulted in the account being blocked for a duration of seven days, despite being initially informed that the investigation would take only eight hours.

On the 5th of June 2024, my client was informed that her account was temporarily blocked due to a ***** complaint lodged against her. He promptly submitted all the required documentation as requested by Capitec Bank to aid in the investigation. Furthermore, she engaged an attorney to assist in this matter, and we have collectively sent over fifty emails to various representatives at your bank in an effort to resolve this issue expeditiously.

It is crucial to emphasize that the allegations of ***** are unfounded, as my client has demonstrated through the submission of all pertinent documents. He has even gone to the extent of attempting to settle with the complainant by offering to repay the claimed amount, despite not acknowledging any wrongdoing, in the interest of swiftly resolving this issue and regaining access to his account.

To our utter dismay, my client's account remains blocked, and he has not received any adequate explanation or notification regarding the ongoing status of this investigation. This lack of communication and resolution from Capitec Bank is not only deeply frustrating but also financially debilitating, as my client has been unable to access her funds for an entire week.

See attached the trial emails sent as well as the affidavit and WhatsApp messages in support sent to Capitec Bank.

The handling of this situation by Capitec Bank has been exceptionally poor, causing my client significant distress and inconvenience. We expect a bank of your repute to handle such matters with the utmost urgency and professionalism. Instead, my client has been left in a state of uncer*****y and financial paralysis, unable to manage his daily expenses and obligations.

Given the gravity of this situation, we demand immediate action to unblock the account and a thorough explanation of the delays and procedural failures that have occurred. Additionally, we request a formal apology for the undue stress and inconvenience caused by your bank's handling of this matter.

We trust that this complaint will be taken seriously and that prompt action will be taken to rectify the situation. Should there be any further delay or lack of resolution, we will have no choice but to escalate this matter to the relevant banking ombudsman and regulatory authorities.

We look forward to your swift response and resolution of this issue.

Yours sincerely,

Elzé Swart Candidate Attorney Hamilton Attorneys Tel: *** Fax: ***