Capitec Bank is useless!

I am disappointed, angry and frustrated to say the least. I thought Capitec Bank was the best bank in South Africa boy was I wrong. I made a deposit on Monday the 14 of November 2022. The ATM did not put the funds into my account and the screen said transaction canceled which I didn't do at all. Anyways so I was waiting for the money to come out it never did. 10 minutes later the machine went back to normal as if it gave me my money back. I went inside the bank to tell them what happened they put it into the system and gave me a ref number . They told me the matter will be fixed within 24 hours. We are at 76 hours and still nothing.Phoned them like 4 times al ready all I get is that they are investigating and that all I can do is wait. Pathetic. Think I should find myself a new bank.