Capitec Bank is unreliable/****** when you're looking for funeral cover

Capitec has been calling me for the past 3 days in regards to a policy.The way it was dealt with is very unprofessional.An assessor called me not saying who she is to the bank.She asks how I am related to the deceased and when I respond she just says thank you and hangs up.I expect a professional person to say my name is this I'm with capitec and I do this (title).You identify yourself to customers.That call should also be listened to so you can understand the type of sly investigation that's done.Almost in such a way to trick people into saying things.A woman,Anna Rassie calls concluding the investigation.And sends an email like she was the person I spoke to.I have never had a conversation with this person.How do you investigate without talking to someone?

I keep asking for the recording to be be reviewed of the person who gave me the wrong information/misleading information having me pay open a new policy and lying that the previous policy waiting period will be taken into account.All this because in October I specifically said I want to cancel ALL active policies at Capitec and close the account.I even said it on my hello Peter review.

I dont care about this policy being declined but people should be made aware of the schemes and lies.And how Capitec Bank treats their customers.If the calls can of this investigation from the start can be reviewed and listen to how many different stories about why the call was declined.They don't even mention correct dates,I had to rectify.People should be made aware of Capitec.I am waiting for the written feedback to forward it