Capitec bank is trying to cheat me

Capitec bank is trying to cheat me, Im a capitec client, im Mr P V Shabangu On the 04/02/2020 at about to 11 in the evening, i went to withdraw R3000 cash from the Absa atm machine at Thokoza near Dexter's butchery, but the cash did not dispense and the screen was written technical error, tried to withdraw again and it said no funds available, thats when i tried to check my balance, at that same time the message of R3000 withdrawn on the same machine came through my phone. I called the capitec number of wich i got from the mechine to report the matter and i never left that machine, spoke to the lady who did security check to confirm if this is indeed my account, explained what happened and in the end she told me to not worry, she could still see the money and has frozen in, she then advised that it will take 24-48 hours for the money to be reversed to my account, she then said she will send the reference number for the call via sms to my number as i was calling using a defferent number, indeed sms came through to notify me that the call was made bt there was no reference number, i still stayed at that atm for about 30 minutes before leaving as i was shocked of what just happened. 48 hours passed and still no funds we reversed, i went to Capitec branch at Newmarket on the 08/02/2020, the lady called their department to find feedback, to my surprise, they said the lady i spoke to on the same day of the incident did not take all details that were needed, bt my question now was, im their client and they have all my details including my cell number on the system, why was i not notified if there was missing information, i was then told they had logged the query for me with Ref# and it will take them 7days to be resolve n the funds will reflect on my *** passed and still nothing, went back to same branch to find out whats happening, spoke to a defferent lady who checked and called the relevant department bt told me that the 7 days they were referring to started from the day i came to the branch and it could take a month before it resolved. A month passed but still no funds, went to a defferent branch at Sam Ntuli mall, closer to home, still query was not resolved, i was then told that they started working on my query on the 17/02/2020 and i must atleast give them a month from then, 17 /03/2050 passed and still nothing, tried calling the branch to find feedback, could not get through, on the 07/04/2020 i managed to get through, bt was told my case was closed and there was no money due to me, i then rashed to the branch to find out whats happening, i was told that Absa came back to them after checking their machine, and the money for that day balanced and therefore i had gotten my cash when i tried to withdraw on the 04/02/2020. What is now confusing and irritating is that they say their calls are recorded and theres are cameras on the machine, did they go through all of that to check as im not going to allow them to cheat me out of ny gard earned money, i want my R3000 and they need to recheck. They then told me they will escalate my query and will be contacted before friday, but still today, i have not been contacted and still my money is not in my account. Please help.

Your assistance will highly appreciate Mr P V Shabangu