Capitec Bank is the worst when it comes to customer satisfaction!!!!!

I've been banking with this bank for 10years and its so disappointing that they say they all about Customer Service yet they've been so unprofessional in dealing with my matter. Uber deducted money from my account twice, it was meant to be a correction into my account the very same instance - which didn't happen so i called customer care in AUGUST... they told me to visit a branch. At that time i was away on holiday, upon my return i went to the branch - for some reason the matter was escalated to some card ***** division. This incident was logged in AUGUST we are now in OCTOBER i still haven't got any feedback yet they said someone would call me when i tried to follow up and i still haven't got my money. I don't know whether you guys thought if you dragged it long enough i would forget about it and that's how you people got rich - I'm done with stupid bank - you need to value your customers not just their money you assholes!