Capitec Bank is the Worst Bank

Worst Service Ever!

My mom passed on in March last year and was banking with Capitec Bank. I then went to Capitec Bank to close her account as it had nothing in it. They advised me verbally that it is closed so I left.

I am now applying for a letter of Authority and the Magistrate needs that confirmation that the account is closed and had zero balance.

To my surprise the consultant that assisted me did not close the account last year June (10June2019)when I reported it. Now my application for Letter of Authority for myself and my brother is being delayed due to a consultants incompetence and negligence and failure to do her job.

I need to apparently come back to Capitec in 3-5 working days for a follow up.

I called the Head Office to try speed up the process of getting the letter as I only have leave for today and believe you me, they are the worst if you think the branches are of no help. "Unfortunately mam, there is nothing we can do for you, steps need to be followed and you will have to send us an email yourself and wait 5 working days. We do not escalate such matters we only escalate funeral matters. You can lodge a complaint against the consultant but as Head Office there is nothing we can do. "

So i did my part and reported my late mother's death and was not advised that I might need the print out or confirmation letter from the bank of a zero balance to finalize her estates in the near future, but it is my fault that I did not request for this letter as though I've ever lost a parent and now what the process is for reporting an estate.

Thank you for the worst service Capitec I will be transferring all my funds, savings and investments and going to FNB as they seem to be giving a damn about their customers. Atleast I will die one day knowing that my beneficiaries will not struggle with ur incompetence and lack of professionalism and lack of urgency or acknowledge your wrong.