Capitec bank is the last bank you should trust with your money

My account was put on hold because of a person who **** that i am involved in ********** activities after she wanted to reverse her transfer that she made into my account and could not.upon agreement that i will send her the R200 she sent me in order to send the required affidavit to enable the bank to reopen my account,she now demanded R500 saying the extra R300 is for her troubles and just some colddrink.even when the capitec bank consultant and forensic consultant saw and heard that i was being *********ed by this lady with extosion in order for her to submit the affidavit,they said theres nothing they can do to help but i had to borrow extra money to pay ths lady who was *********ing me and capitec said theres nothing i can do i need the affidavit.my life has been in a standstil because all my money and savings are in my capitec account which is blocked.im honestly disappointed and heart broken by capitec telling me they can not do anything to unblock my account while they have proof that the person who caused my account to be blocked **** about it and was *********ing me.im closing my account once all is sorted and i will never open a capitec account again.i would never recommend it to my worst enemy if they allow culprits to have such freedom into they customers accounts.i am also planning on reporting the matter and capitec and to the bank ombudsman