Capitec Bank is the absolute worst!!!

My mother was ****med in June 2023.****mers reversed y mom's debit order from the previous months and went off with about R12 000 or more. Capitec today 18 September comes back to my mom and tells her there's nothing they can do besides close the account that the ****mers used to transfer money into.. Absurd.. Absolutely ridiculous because 1. Why are debit orders kept for so long on "reversal option" 2. If they think my mother did this why would she gain as a pensioner who is looking to closing off her debts? This would set her back drastically 3..isnt there a limit of reversal debit order amounts why did the bank allow it to reach as much as 12k?

4. What must my mother do after being told there's nothing they can do?

I find this very disappointing in Capitec as they should have mitigation and precaution measures in place to avoid this. Now my mom lapsed insurances including life and funeral insurance because of this which have been avoided if Capitec restricted reversals. Not happy with this resolution at all!!! 😠😠😠😠