Capitec Bank is selfish and self centered

I am still suffering in the hands of capitec bank this bank is afraid to take responsibility it puts blame on me as if i asked to be ****ed. The put the blame on me for money that I didn't even use. They have insurance when things go wrong for them what about us as their clients they think because I am paying for money that I didn't use means I have accepted and they are wrong I have not accepted anything I just dont want my name to be tarnished cause everything i have done to build my name was pure hard work. I hate capitec because in hard times they will leave u out to dry if my advice to people would be for them to shift their salaries from capitec before its too late they full of ****