1 reviews | Active since Aug 2022
Capitec bank is not to be trusted!
Hello, i am beyond disappointed with Capitec bank again. A few weeks ago i wanted to purchase car parts from my usual supplier who is using FNB. I later received a better deal from another supplier who is a Capitec holder. I then transferred R28 000 from my FNB to my daughters Capitec account. I paid for the parts. Later on Capitec decided to put the account on hold without notifying me of the reason why. I could not access my banking app. I went to the bank to inquire and i was told it's because they suspect a ********** transaction. They then told me to present an affidavit, proof of payment of where the money is coming from and id copy. I submitted all the documents but still my account is blocked. What ****es me off is that they blocked the account of the supplier and also he sent money to another lady, they also blocked that lady's FNB account. It's now a chain of blocked accounts. Yesterday i returned to the bank again to ask them for any progress. They also have no answers and they keep on transferring my case to different departments and i end up not getting any help. I don't mind moving my daughters account to another bank but why are they involving other people and they get their account blocked too?
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
