Capitec Bank is not Secure

My daughter, a teenager with limited funds, has a Capitec saving account. More than a month ago a transaction for R176 went off her account for Mr Delivery. This was not initiated or approved by her. The transaction was done in Cape Town, she lives in Pretoria. The bank advised her to stop her card and get a new one. The fee to reverse the funds would be R80. The replacement card and reversal fee would cost almost as much as the transaction which was **********ly permitted by the bank. The bank said that they would investigate. More than a month later, they are "still investigating". Disgusting, don't care, typically South African service.