CAPITEC BANK IS NOT POPI COMPLIANT/CLIENTS DETAILS ARE BEING SHARED TO THE OUTSIDERS

A ********** activity took place with my identity number and a contract phone was opened under my name and capitec bank account.I disputed the debit order, got in contact with the netword service provider and they confirm there is a contract active under my name.I escalated it as a ********** activity that has taken place under my details, i filled in all the paper work sent to me by service provider, went to the polisce station for an avidavit.The service provider discovered that indeed it was a ********** activity, the party used my id number , my names but with a different face on the id.I received a report on my credit report to say that on the 27th October 2022 thre was a Hard Seearc Done by Capitec before a Credit Check was done by the Network service Provider of which the contact was activated on the 21st Novermber 2022.I went to The capitec Bank in Gugulethu Mall next to Shoporight branch no 2247 Cape Town to enquire about this "HARD SEARCH" that was done on my name and was not aware about it.I explained to the manager what took place against my identity and asked what type of "hard Search " was done ?She said called her IT and came back to me and said they do not see anything, i had to show her mt report from Clear Score and my credit score Came down because of that and the Contract phone account.The manager then told me she will call again onother IT deoartment and came back to me telling me two different things of which i thing she herself did not understand.At first she told me that because I was in teh branch transfering funds hence i received that notification about "Hard Search" I told her it was the firts time to receive such notification.Seconly she told me there was a glinch on the system at the time and the IT department have updated by profile again removing the "Hard Search" That was too confusing for herself.My understanding is that a "credit Search/hard seach is done when a clien is looking into oepning a contract/take a loan/take a credit card to see if they qualify.I then spoke to a consaltant because i was not happy with the response.the consultant thenpcked up on the 27th October 2022 yes i was in the branch to transfer Funds and i was assisted by Mr Mkhaza Mkaza then on that same day a credit check was done of which i never asked the consultant to checjk anything as i was not looking open any thing.Next Month a Phone Contract is activated under my details.Why did Capitec not sent me a Debicheck to ask permision for the debit order?I need an investigation to take place because this is indicating that my details were given to an outsider to use my identity.HOW MANY CONTRACTS WILL BE OPEN UNDER MY DETAILS?Thank God the Network service provider manage to pick this up and to rectify it on their side.My concern is CAPITEC CONSULTANTS WHO ARE BUSY ON THEIR CELL PHONES WHILE ON DUTY.That celary shows that we ARE NOT SAFE BECAUSE THEY CAN GIVE OUT DETAILS TO ANYONE OUTSIDE.I HAVE OPENED A CASE REGARDING THIS MATTER AND I HAVE A CASE NO.TODAY I AM A VICTIM OF ***** BECAUSE OF YOU BEING NEGLEJENT.I NEED A RESPONSE NO LATER BY TODAY AND TELL ME WHAT TYPE "HARD SEARCH" WAS DONE UNDER MY CREDIT PROFILE AND WHY A MONTH LATER A CONTARCT PHPNE WAS OPENED UNDER MY DETAILS.