Capitec Bank is not even worth my 1 star rating, I'm not happy at all.

It's now days later, and still, no communication, after I was first told my money would be returned to my account within 4 hours. Then the next agent I called said it could reflect anytime, on the 6th of April 2024, since the transaction I had made failed, but my money is not reflected in my account. Capitec Bank's customer service is the worst ever, some of their customer service agents don't know what they are doing at all. I mean, how do you as a customer service agent tell a client that there's nothing you can do from your side? Wow. I made an immediate transfer, to another bank, which I was also charged for. Apparently, the transaction wasn't successful due to a network error. Today it's the 10th of April 2024, I haven't received any communication or update from anyone on their side, and my money is still not reflected on my acc. I'm guessing my money is still not back into my account due to the very same network error. So, in the meantime, I must just wait, wait and wait, since I'm not receiving any communication.