Capitec bank is not a reliable bank to use they don't care of us as their customers even if you bank with them they don't listen to you when you say you have an unauthorized transaction in your account. Iam not the first one on the same day my colleague l

I wrote a complain on the 15th July about a transaction that I had on the 14th July from Hotel stay Benoni travel agent they said to me they have a promotion of a once off payment of R399 but they took R3990 that we never agreed about then I went to capitec bank to lodge a dispute I was told that I am the one who agreed with the transaction. I tried to talk to the capitec Agent as I was given a phone but she argued that they cannot reverse that online transaction. I complained to hello Peter and I was promised that capitec will contact me I was not contacted at all. On the 22nd of July the other transaction went on again of R3990 and it was written Hotel stay Durban this time to my surprise I was having only R623 in my bank account but the o line payment was R3990 I then went to work and asked Togo to the bank and I was told the transaction went through on the 19th July when I was still having some funds but I could not understand as I got the massage on the 22nd July around 1:28Am. As shocked as I was told they are doing investigations I will get my money back on Monday but they will still continue with investigations I asked how did the transaction go on as I have changed the card on the 14th and paid a R70 fee for a new card that is when I was told the capitec Agent I spoke to over a phone did not enroll my card so I asked who's problem is that now they said is theirs as a bank I was promised a refund of the otherbank card and they took R70 again for another bank card. I was never contacted by capitec nor got any refund Monday and Tuesday then I made a contact the Hotel stay Agent by what's up then they send me proof to tell capitec to reverse the amount that went through on the 14th as they are unable to reverse it. On Tuesday around my lunch time I went to capitec to give them that proof to make a reversal and also asked about the investigations as I was never contacted or got a refund they said the investigations might take 7 working days but they promised to refund the first transaction of the 14th July within 4 hours I then went back to work to my surprise at around 4pm when I was about to knock off I got an sms of a refund of R3990 but shocked as the balance is now R623 that went missing on the 22nd.i tried to withdraw and swipe but the money could not go through for both and I got an sms that my investigation is cIosed then I was phoned by the capitec consultant who was helping me to make that refund and she was as shock as I am to hear that and she told me to come to the bank on Thursday I knocked off at 13h00 and went to capitec bank they tried to phone the Agent who was busy with my Investigation there was no answer when they email her she said she will come back to us she is busy with another call I waited for about an hour then they said the R3990 for the transaction on the 14th is no longer hanging on the like it was not processed but now it was processed. they told me they will contact me till today....