Capitec Bank is no longer the same, clearly they have too many clients than they can handle.

On the 28th of September 2025, I received an email and SMS from Capitec informing me that my account was identified in suspected ***** and is under review. They also said that they aim to solve this case and give me an update as soon as possible. That was almost 3 weeks ago, I have so many times trying to get to the bottom of this and get the money on with no success.

They're not communicating, the last and only communication I got from them was on the 2nd of October which to me looked like an automated message.

During one of many calls I made to Capitec I was told which transaction caused the issue, I called the person who sent the transaction and he informed me that he had a similar issue with his bank because of an external bank that contacted his bank, within 5 days his bank sort out whatever issue there was and he got his money back while I'm still waiting for a single communication from Capitec.

They're people who I sent money to which to this day Capitec still has those transactions on hold, I still don't understand how a person who made a payment to me was able to get assistance from his bank within 5 days and I'm still waiting for 3 weeks. Capitec,you can do better.