JS
Julius S

1 reviews | Active since Jul 2018

25 Jul 2018, 16:51

Capitec Bank is ****ing me

In 2014 I made a loan of an amount of R20 000 a Capitec Bank. As from that time, I never failed to pay this loan because it is deducted straight from my salary. It never went into arrears. The problem I have with this Loan it never decreases. I initially use to pay an instalment of R1600 then I asked them to reduce it to R1300 but the balance on the loan does not decrease. I made enquiries at the Capitec Bank Branches and balance of the loan is every time R36 000. All these years it stay there. It never comes down. I went to the bank several times they don’t have a clear explanation to me. Please help.

regards Julius

0
Replies (2)
Capitec Bank
Capitec Bank's reply26 Jul 2018, 08:43
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply01 Aug 2018, 10:57
Official

Good day Mr Sopitshi

I have attempted to contact you via telephone to no avail.

Please be advised that written feedback has been sent to you via email for your attention.

Please feel free to contact me if you have any questions or concerns regarding this matter.

Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank