Capitec bank is ***********

On the 9th of January 2021 my bank account comprised and monies was taken out unauthorized I've made numerous phones calls to follow on the investigation and their agents response was the investigation was not even started as yet, on the 26th of February 2021 I called in again and I spoke to an agent whom claims that their investigation department was trying to contact me on a number that no longer exist and that they left multiple messages on that number but if you call that number that doesn't exist it says number no longer exist further my contact details have been changed via the bank itself and the new number is on the system. According to agent and the team leader the investigation team left notes to state that I had interaction with the merchant so they can't do anything about it and if I still want to dispute this I must contact the merchant myself and ask for my money back they can't do anything about it. I exaplined that the transaction was done with out my authorization and all I got was the team leader saying that she will re-escalate the complaint but the investigation department closes at 4pm and it will take another 7 to 21 working days as they are working from home. I want to know how are they doing their jobs in the first place if the investigation wasnt done correctly fron the very beginning this is utter incompetence and I longer feel safe banking with capitec bank!!!! I want my money back I work hard for it, capitec staff won't care because it's not their money that was taken, with the response I got from capitec agents I feel utterly ashamed and disappointed to have been a client.