1 reviews | Active since Feb 2017
Capitec Bank is ***********
Hi guys
So I made 2 online purchases at Zara using my Capitec account, they went through and monies were debited. At shipping Zara took another payments for the same items and at Zara I was told to go to my bank for a reversal. Went to Capitec bank and I was told a Case would be raised a was provided with a case number and was told it would take 5 busy days for transactions to be corrected
On the 5th working day I went back to the bank as all every time money would be transferred to my account Capitec takes it. Was then told a follow up case would be made and I have to wait for another 5 days for my money.
One of their consultants told me that they are aware that Zara's payment system debits twice as first payment goes as Per payment and when orders are shipped they debit again but they have no control over it.
Capitec Bank is *********** as my bank they should be making sure that our Monies are secured and no unauthorised transactions are taking place but they're really are failing and security measures are so poor and disappointing I mean what could take 2 weeks to investigate something they know and clear.
So disappointed and angry with Capitec bank and definitely will be closing my account after this.
She promised would escalate my issue urgently and she did as promised as they did reverse my money.
Too sad I had to come to this platform to get my issue resolved.
Whilst at that R257 went off my account just came on my phone with their agents at call centre and he told me that it's a purchase made on the 13tj of which I had no funds on the 13th but was only authorised this morning.
Capitec took R257 from my account again this morning and the guy could agree with me when I said on the phone the transaction doesn't make sense and he told me they need to investigate like how do you investigate R257 for 5 good business day.
I've never had my Money played with by a bank my salary goes to and it concerns me because this mean huge amounts of money will soon come out without a valid reason...
I'm super scared of the worst that might come, I just need to have this one resolved then I'm making people aware of you guys.
Hence our parents have unexplainable monies going out with funny references it's because you're Sooo careless with our Monies and the security of our accounts
She promised would escalate my issue urgently and she did as promised as they did reverse my money.
Too sad I had to come to this platform to get my issue resolved.
Whilst at that R257 went off my account just came on my phone with their agents at call centre and he told me that it's a purchase made on the 13tj of which I had no funds on the 13th but was only authorised this morning.
Capitec took R257 from my account again this morning and the guy could agree with me when I said on the phone the transaction doesn't make sense and he told me they need to investigate like how do you investigate R257 for 5 good business day.
I've never had my Money played with by a bank my salary goes to and it concerns me because this mean huge amounts of money will soon come out without a valid reason...
I'm super scared of the worst that might come, I just need to have this one resolved then I'm making people aware of you guys.
Hence our parents have unexplainable monies going out with funny references it's because you're Sooo careless with our Monies and the security of our accounts