AN
Athini N

1 reviews | Active since Mar 2023

10 May 2023, 14:12

CAPITEC BANK IS HOLDING MY MONEY IN MY OWN ACCOUNT AFTER CLOSING MY ACCOUNT FOR 3 YEARS UNTIL I CONTACTED HELLOPETER!!! CAPITEC RELEASE MY MONEY

I wrote to Hellopeter last month about the Capitec bank who stopped/closed my account for 3 years. A consultant from Capitec Complaints management called and send me an email and they started the investigations after so long. They investigated with the assistance of the lady named Nothemba and they opened my account BUT the sad part is that they are holding the funds in my account with the reason that I don't know, I ask the guy at the branch he called the call centre they said it is hold because it's the reason why they put a stop in my account which is not true. They say I must do an affidavit, for what. I have been told about Capitec who takes peoples money in their accounts haaaa. Not mine no. Capitec bank release my money

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Replies (3)
Capitec Bank
Capitec Bank's reply10 May 2023, 14:44
Official
Good day Athini 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
AN
Athini N's update10 May 2023, 15:21
Reviewer Update
You do that because I really don't understand why you hold the funds after **** investigations and open my account.
Capitec Bank
Capitec Bank's reply10 May 2023, 15:45
Official
Good day Athini

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank