Capitec bank is getting in my nerves

I’ve been waiting for an email from Capitec with regards to funds that I sent to South Africa from Taiwan 10 days ago, but no body is at my aid, I went directly to the bank to inform them that I was leaving the country and will send money, no form or anything was given the lady told me it all ok, now I’m the one who is suffering because of the banks incompetence, it the 3rd day today and my money has not been in my account, I need a call from Capitec with proper explanation of what is really going on +***