Capitec bank is full off ***** tsotsis

I am so disappointed with capitec bank. Capite bank performed a setoff to my account someone sent me money in my other capitec account to buy food during this difficult time and capitec debited from that account. I hadno arrangement with capitec to debit from that account even worse i no longer work i am unemployed and i have advised capitec that i no longer work. After i saw what capitec had done i had 2 buy airtime from that little money i have left to get hold of capitec i spent over R100 of airtime trying to get assistance and i am still not assisted how can capitec do such a terrible thing during this pandemic we facing. Even worse i called the bank about 6 times two agents dropped my call one agent by the name of Lwazi he refused to give his surname gave me the worst service ever he put me on hold for more than 15 minutes and he muted my call giving me dead air that is not professional he told me he won't be able to assist me. This is the second time Capitec had debited money from my account with out my permission i am sick and tired of the abuse i have been receiving from capitec

I would like capitec to reverse back my money and to also refund me the airtime and data money i used to contact them.