BZ
Bonginkosi Z
1 reviews | Active since Oct 2013
19 Jun 2022, 15:43
Capitec Bank is failing me.
It's been a month now since I requested Capitec to open my ID to open the account. I was listed on South Africa ***** Prevention Services(SAFPS). I received a the required letter from SAFPS as requested by Capitec to submit and all documents were submitted by Vosloorus Branch to its internal Forensic to to open my ID for capturing. I have never received a feedback to date. The Branch Manager escalated to his boss two weeks ago, still no action.
Please urgently assist in this regard since I have failed and Capitec is failing to assist.
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Replies (2)
Capitec Bank's replyOfficial
19 Jun 2022, 15:58Good day Bonginkosi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Jun 2022, 15:58
Official
Good day Bonginkosi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BZ
Bonginkosi Z's updateReviewer Update
22 Jun 2022, 11:43Capitec Bank promised to call me within the next business day from 19 June 2022, but still no call and I cannot open the account yet, after the whole month waiting for their Foreinsic to open my ID for capturing. I have been trying to open the account from the App, still needs me to visit the Capitec nearest branch. What a waste of time waiting for the *********** staff for their poor service. I will have to move to another bank than waiting for such ill-treatment. Sies man.
BZ
Bonginkosi Z's update22 Jun 2022, 11:43
Reviewer Update
Capitec Bank promised to call me within the next business day from 19 June 2022, but still no call and I cannot open the account yet, after the whole month waiting for their Foreinsic to open my ID for capturing. I have been trying to open the account from the App, still needs me to visit the Capitec nearest branch. What a waste of time waiting for the *********** staff for their poor service. I will have to move to another bank than waiting for such ill-treatment. Sies man.