Capitec Bank is completely useless when it comes to customer service

On Wednesday the 9 September something really bad happened to me and the response from Capitec bank was ridiculous. I went to the bank to withdrawn money just before 9 am. My card than got stuck and i did not have my phone with me. I stood there for over 15 min to make sure it is really stuck in the ATM. I than returned home to find smses that my whole balance money has been withdrawn. I than called the bank explained the situation whereby i was advised to open a case and wait for 7 days respond. Upon the 5th day one of the consultants called me just to tell me that my claim was unsuccessful and i will not be getting my money back. This was such a shock to learn that these things happen and Capitec has no mercy to reimburse their clients. Mind you this was grocery money, all they said was sorry no mercy for their customers. I would advise everyone to reconsider banking with them because up until today i still do not understand why i did not get my money back. They must be one of the cheapest lost cost banks but completely useless when it comes to customer service. Avoid opening bank cards with them they have no idea what customer service is.

Useless inconsiderate bank indeed. Will leave you hungry and stressed, pure inconsiderate