Capitec Bank is an opportunist during this COVID-19

I am extremely shocked and disappointed by how Capitec Bank is “apparently “ reaching out to its clients and debtors during these trying times where some people don’t have earnings and some’s salaries were cut. I for one, my salary was cut, so yesterday (05 May 2020) in the morning I called in to find out what were options on payment breaks. I was told I don’t qualify for a complete break, the offer they had for me was that I would pay 80% of R3600 (my current installment) for 3 months which will result in me paying additional +/- R2000 ( above R5000) from August until end of my term. I asked if isn’t it possible to rather extend my loan term instead of increasing my installment after 3 months period and they said NO! That option they don’t offer. Around 15:21 still yesterday (05 May 2020) I received an sms from Capitec Bank asking me if I want a payment break and I should respond with 1 if I need it, which subsequently you need to reply with your date of birth. In my mind I was thinking, since I declined the initial terms this may only mean they have reconsidered and by me responding to this message it means a consultant will call me and explain new terms to me. Little did I know was that by responding to that sms you agree to their terms and conditions and they will amend your loan agreement to their terms. My worry is that when I called them this morning, I was told that sms was sent to all their debtors. What if someone wasn’t as inquisitive as me and concluded that the 3 months payment break means no payment for 3 months and reinstating initial installment after 3 months? This morning when I called to understand if the terms were changed, they told me NO and I have already agreed to their terms by responding to their sms so they can’t cancel my application. They had already amended a new contract on their system which they didn’t even send to me to check and understand. They took me from pillar to post when I wanted to cancel my application for a payment break as I felt after the 3 months my life will be worse off than it is now. My main concern now is other debtors who agreed to this without knowing the consequences. Why is Capitec Bank using this pandemic as an opportunity to make massive profits out of our struggle? Don’t they know that even if all companies go back to operation after few months they would probably still cut people’s salaries in order for them to recover? Where do they expect people to get extra money for increased installments? I feel Capitec Bank is deliberately ruining people’s credit profiles.