LG
Lerato G

1 reviews | Active since Feb 2021

04 Feb 2021, 14:07

CAPITEC BANK IS A ****

CAPITEC BANK is a **** and they hire employees who **** their clients and they dont want to account . A Capitec consultant called me on 29 Jan and said my account was hacked and a company in Durban said i must authorize a de*****eck of R5000 because I received a holiday voucher , to my surprise the number she called me from its a Capitec clientele no. and when I interrogated her and asked how sure am I that this is Capitec Bank

She said I must called the no back which I did and indeed it went to Capitec clientele . This lady can see into my accounts , how many accounts i have and how much I have in my account without giving her my pin and account number. My 5000k was gone and withdrawn through cash send by a capitec consultant .

The worst part is receiving a bad service from mall of north Capitec bank in limpopo when i reported the incident . no one knew which step to take the only thing the consultant could tell me was that I will never receive my money back and the only thing i could do is report to Ombudsman. I even called the ***** dept from Capitec and they told me to do follow up at the branch i went to lodge an incident . i did that and they say i will not get my money back this is case matter to Police and it does not involve them anymore .. I do not want to do anything with this bank I am taking the matter further cause it seems the law does not favor Consumer rights and Capitec can just **** people and get away with it without paying the price .

If you bank with Capitec just know that your accounts and money are always at risk . the Security at Capitec is very weak and their employees can just manipulate it and still money from clients .

Till to date i did not get any help from Capitec Bank , they don't even show compassion or what so ever.as I write this I am still waiting for a incident letter from a consultant who helped me at the branch that I will not get my money ....bu tshe never updated me nothing .All i want is my money !

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Feb 2021, 14:54
Official
Good day Lerato

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank