CAPITEC BANK IS A ****

I deposited money at the ATM at one of capitec's branches and the machine jammed on me while depositing, the money was not returned and I was told I have to wait for them to calculate the balances at the ATM and a further 14 days, nothing has been done as yet and the money was meant for my sick sister who needs urgent medical attention capitec doesn't care, there is nothing they can do. The ATM did not even print a slip for error deposits, I was even asked how much I was depositing, what time and the sequence of notes I was deposing which I did not know. I was advised I would get a notification in 24hours but to date I have received nothing. The bank manger at capitec did not even care to advise me of the reason it would take 14 days, I asked what redress they have for the damages I was suffering because of their faulty machine. They just said I must go to the head office. I was then given a phone by the manager to call head office only to find out she called the ombudsman. This has really frustrated me has my sister is ill and I have no other money to give to her. CAPITEC BANK IS VERY BAD