CAPITEC BANK IS A *******

So yesterday I visited your bank to enquire about my complaint regarding one of your agents that mis informed me about my funds being with held for 24 hours from that time that I called, only to to find out that I visited your brance at Randburg Square - Johannesburg to tell that's not what the agent has supposed to have told me as a client. I've beeb back and forth with you for the past two weeks with no resolution. To my surprise again Moikesti (ref ***1) says that the funds are still there after Zihle told me (ref ***1) told me the Ndlovu has withdrawn the funds. So I want to know is there no other form of communication besides email, sms, to inform your client that you going to reverse funds. I feel as though you guys are ********* yourselves, why are you keeping funds that are not yours??? So if this Ndlovu person doesn't answer until 2 months my funds will be let go like how does that happen?? Are you using the funds for your gain??? if your website can say it can withhold funds for 40 days but your agent can't confirm correct information. I want your agent that faulcy gave information as promise that my monies are there, and will be frozen. There's so many ways to inform a person about something and you as an organisation chose "phone call" how inconvenient for the other receiving end. I came in to your bank twice already and no one has an answer for me. The only bank in South Africa that doesn't do investigations on behalf of their clients ice banks with you for over 6 years and all your consults do is mislead clients.

I told you guys I can even produce chats from my whatsapp of this person confirming they revieved my monies, clearly the calls are not working something has got to give. Cause all you do tell us about civil matters???

I'm also your client, and when you go to t he court when you explain to them they ask which bank you with, you tell them only for them to roll their eyes and tell you to change your bank Capitec Bank is no help, you waiting your time they only bank who don't want to pay for lawyer fees or do investigations for their clients😳

Now explain to me who's going to pay for that R7 you charge for not/getting hold of the client as I'm going with another bank?? You guys are a ******* honestly telling us only a phone can authorise????

And when I spoke to Xolisa another one who doesn't know how to handle objections, 1st she tells me there are no funds available, the next I tell her "oh so I was told lies yesterday by Brandon and moiketsi that the funds are there... Then she says" oh yah we withold the funds" like which is which???

I need that guy who misinformed me to take accountable for all the information he gave as though it was a promise and I was my money CAPITEC BANK