Capitec bank is a nightmare…. Worst bank ever

I’ve been calling Capitec Forex for the past two days for them to release my funds from an offs**** account with no response. I waited for more than an hour and had made quite a few attempts with the same results. Waist of money as this is not a toll free number. Multiple emails sent with no response, mind you my family back home depends on the money i send for a living. I’m so depressed and defeated, I regret using this useless bank, guess cheap is really expensive and non of this nonsense happens with the real banks. What a nightmare 😡😡😡