Capitec bank is a heartless institution

hello peter, my name is Zefeziwe Thokwane, i am a unemployed single mother, on the the 30/09/2020 I accidently sent money to a wrong number which was *** ,I added the 7 by mistake, after calling the person who was supposed to receive to confirm if they had received the money(1250.00),I found out that they hadn't, since the transaction was made in the evening I couldn't rush to Capitec bank to seek help, but the following morning I went to Capitec in QWAQWA but to my surprise I was told that there was nothing they can do, and that the person had already withdrew the money. my only 1250, they did not even attempt to contact the person to ask her to return the funds ,they were in a hurry to get rid of me. they only gave me a log no. . I tried to be brave after crying the whole night and day since I'm unemployed I didn't know what to do. Capitec is a heartless institution that does nothing to help you. on that same day I was going to write a test ,I was stressed out that's why I ended up typing a wrong no. being left with no options I tried calling this lady, on true caller her name appears to be Nondu Khwela ***) whenIi called a child answered and said that her mother who is Nondu could not come to the phone as she was out, when I called again later she answered the phone in a very rude manner and denied receiving and money and even denied her name being Nondu after the child confirmed it to be true, she was extremely rude and hang up the phone on me, and now she is ignoring my calls. Capitec was supposed to be the one helping and doing the calling but they do not want anything to do with me. I want my money and I need suggestions on what to do as this was my last money which I had been saving for months. please help me. I cannot sleep or eat, I am stressed out and depressed. for those thinking of joining Capitec bank don't, mistakes are not allowed there, they forget that we are humans!!! the poor service is heart breaking on its own!