Capitec Bank is a ***** itself. Never care about its clients at all. I'm very disappointed

The worst bank I have ever banked with my entire life.

I have sold a product to another Capitec client and they paid from their Capitec banking app. They bought three times from me on two different days. Later they went to the bank and **** that the transactions were unauthorised and the bank reported a ***** case against my account without investigating. Capitec never bothered to investigate the personal device of the complainant even after I requested them to as per Clause 12.1 of the Capitec banking app terms and conditions. The complainant went and **** to the bank and the bank just took her side without any investigation. I presented my proof but the bank still went and froze my account. How on earth can one's banking app be hacked and used without the owner's knowledge while their phone never left their side? I'm very disappointed at this bank. Capitec forensic department is full of lazy lazy judgemental staff who judge without even bothering to investigate. Maybe it's because I'm black and the complainant is white, I don't know. Maybe anyone can tell me. This case was not supposed to be reported as ***** as the person used the app to pay and as we all know it's not possible to hack anyone's app as it can only be set up inside the bank from the account holder's device and pin numbers are only known to the owner of the account. So someone tell me how such a case where the payment was made from the app can fall under ***** without prior investigation???? I really feel pity for those considering to bank with Capitec in future. This simply means that one can use their Capitec banking app to buy airtime and receive it, then later go to the bank and complain that the transaction was not authorised which means that the bank will lay a ***** case against the service provider to get the money back even though the airtime was used. That's exactly how my case was handled with Capitec. I'm so disgusted and the replies I received from the forensic department clearly shows that there was no investigation done whatsoever about my case. It's been over a month I'm sitting with frozen bank accounts without any solution. PLEASE IF YOU VALUE YOUR MONEY JUST STAY AWAY FROM THIS BANK.