AN
Amanda N

1 reviews | Active since Jun 2022

07 Oct 2022, 21:04

Capitec Bank is a *****

Yesterday I made a deposit of 800 for someone, your ATM jammed when fishing the transaction and went blank. The staff from the Bank failed to assist me cause they told me it's past their working time it was 18:10pm and they close at 18:00pm. Called their support number and I was given a reference. This morning I went to the bank, they told me the head office will handle it by 10am I will get my money. Up until now there's nothing.

Capitec has a huge problem in looking after its clients,they just don't care, the staff lacks everything they always say they don't know anything. But they are dealing with peoples money. I want my money back cause cause this is unfair

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Replies (2)
Capitec Bank
Capitec Bank's reply08 Oct 2022, 15:56
Official
Good day Amanda
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank
AN
Amanda N's update10 Oct 2022, 12:34
Reviewer Update
I haven’t been assisted how long do I have to wait until I get my money. I don't owe you guys now I have to suffer.
Capitec bank I want my money back, this is not how you treat people.
I want my money