SM
Siphenathi M
1 reviews | Active since Oct 2020
10 Dec 2021, 09:00
Capitec Bank is a *****
I had money in my bank account which I kept as I needed to use it for the payment of an Alumium Gate I’m installing tomorrow, 11th of December 2021. No money came and I will only get paid on the 20th, however, Capitec deducted the Capitec credit card and access facility debit orders scheduled for the 25th today. They had stated that when one gets paid they will deduct if it’s earlier but I DID NOT GET PAID AND THEY CAN SURELY CONFIRM THAT ON THEIR RECORDS
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Replies (4)
Capitec Bank's replyOfficial
10 Dec 2021, 09:01Good day Siphenathi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Dec 2021, 09:01
Official
Good day Siphenathi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SM
I DID NOT GET PAID, NO MONEY CAME IN MY ACCOUNT AND THEY CAN SURELY CONFIRM THAT ON THEIR RECORDS!
Your service is APPALLING
Siphenathi M's updateReviewer Update
10 Dec 2021, 09:25My money better be in my account tomorrow, I cannot even dispute the debit order!!!! And I want my money!! So you want me to borrow more money from you guys since you took my savings!!!!! I am leaving this bank!!! Just need to pay you off and bounce!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I DID NOT GET PAID, NO MONEY CAME IN MY ACCOUNT AND THEY CAN SURELY CONFIRM THAT ON THEIR RECORDS!
Your service is APPALLING
SM
Siphenathi M's update10 Dec 2021, 09:25
Reviewer Update
My money better be in my account tomorrow, I cannot even dispute the debit order!!!! And I want my money!! So you want me to borrow more money from you guys since you took my savings!!!!! I am leaving this bank!!! Just need to pay you off and bounce!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I DID NOT GET PAID, NO MONEY CAME IN MY ACCOUNT AND THEY CAN SURELY CONFIRM THAT ON THEIR RECORDS!
Your service is APPALLING
SM
Siphenathi M's updateReviewer Update
10 Dec 2021, 11:53I have call the Capitec Contact Centre and the Client Care and Collections Department is passing me around like a ball or dropping my call. I spent an 46 minutes calling and I have spoken to more than 10 consultants from both departments. It's either they need training or they do no care. I am making my way to a branch now.
SM
Siphenathi M's update10 Dec 2021, 11:53
Reviewer Update
I have call the Capitec Contact Centre and the Client Care and Collections Department is passing me around like a ball or dropping my call. I spent an 46 minutes calling and I have spoken to more than 10 consultants from both departments. It's either they need training or they do no care. I am making my way to a branch now.
Capitec Bank's replyOfficial
18 Feb 2022, 21:51Hi Siphenathi
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:51
Official
Hi Siphenathi
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank