Capitec bank is a *****

Capitec bank has impaired my credit score deliberately, I recently changed jobs and as a result my salary date changed from 15 of each month to the last day of each month, I have a loan with Capitec bank which I religiously paid on time for the past year and couple of months, On 11/07/2021 I sent an email to capitec client services to inform them of the change in my salary date, I only got a response from capitec on 16/07/2021 deliberately after my account was debited was debited on 15/07/2021, the email said “they have received my query and I must provide them with my new contract of employment which I did on the same day, the email came from an agent named Reon schlosz, on 19/07/2021 another email was sent to me stating that the matter has been escalated to paydate team and feedback will be given to me after 2 business days, indeed on 21/07/2021 email was sent to me to confirm that their system has been updated. On 3/08/2021 I received an sms from capitec that my account is in arrears and I have been listed as a bad payer, I then phoned the number on the sms, spoke to an agent and she told me that she works at collections and paydate updating is a different department but in a nutshell I ended up paying my installment on 4/8/2021 and only to find that my credit profile indicates that I skipped payment and my score dropped 10 points. Till to date capitec has not rectified this despite’s the fact that I have lodged a formal complaint.