Capitec Bank is a ****

Good day

I went to Capitec Bank branch regarding transaction that it has been happening that I don't know of from debit order and I told one of consultant lady regarding the matter unfortunately she said I should phone the company to stop which I don't know off , further said to me that stop order can't be stopped I should leave it like that and simply tells that they **** people with stop order that clients don't know of. I requested a manager of Kempton Park square still not been assisted and I even want to move to discovery bank hence Capitec Bank it's a ****