Capitec Bank is a ****

Capitec Worst Customer Service I've experienced. Very Frustrating

The 29th of September my account was suspended and funds were kept on hold. All I got was an email stated there has been suspected *****. I phoned them, they told me, there is an on going investigation l must go to a branch and get more information Since then I went to the Branch twice phoned numerous times sent emails and still no response

This is the answers I got from the different agents I was talking to calls made by me as well as Whatsapp on Capitec*****. - It will take 7 working days - You will not see the funds. - It will take 3-5 business days. - I dont know i will call you back. - We have escalated the incident - You won't get access to the funds. I was in the process to apply for an apartment with Live easy so l asked them for a statement still got no response now am stuck no access to fund nothing Sent emails again and still nothing till l picked up the phone yesterday hoping to get some form of feedback n you know what this consultant says to me “Please forget about this account it will never be resolved it is closed and will not be getting your money and that’s that and you will not be able to ever be our client again if you wangg to go open a case but it will not change move on “ and am like you telling me to even lodge a complaint with the department but nobody will help me l was so disgusted by the disrespect and disregard for me as a client who has had this account since high school to have to lose it and my money with no explanation l have even sent proof of all the amounts coming in and out with an affidavit but no they just day light ****** my life as this was the only account l have for everything l had to borrow money to go to work struggled to pay my sons transport this month even had to ask for the people to wait till monthend l will sort things out where👀they give themselves bonuses with our blood and sweat and have no care as to what happens to peoples livelihood If l was such a *****ster client why would l come back and still fight for my money and to keep my account these people at Capitec need to be investigated because am now convinced they leeches till this day when l ask what is being queried that makes me a mule so l can supply proof no one is giving me an answer but was full blank told am wasting my time if l want must go report Wow 😮

The last Whatsapp I received, - Thank you for your patience it's taking longer than usual. Documents were received.

As from today 22September I have not received 1 phone call from Capitec, my funds is still on hold. And the person who made the payment to me, his account is already been cleared/lifted.

Be very careful if you have an account because this has come from Zero Warning. They simply just put my funds on hold. And good luck getting answers and the money back.