Capitec bank is a bore and a ****

Im very disappointed in this bank everytime. I have a policy with them. On my contract it states that they must debit on the 25th of each month. It's the 23rd today but money that doesn't belong to me was debited immediately when someone sent it and they say they can't reverse it. Yes I normally paid early because It was my salary and I did not mind but now I need to forward the money somewhere but they say they can't help me. Capitec I need that money back and cancel that policy and close that useless account. Your service is damn poor and irritating. I'm unemployed and how am I expected to pay that someone's money back? I want that money because it's not mine. I always make a plan to pay my policy that is always up to date. But this is not my money. Please I need it back