CAPITEC BANK is a ***** bank people must be carefully of that bank

I'm sorry to hear about your difficult situation. It’s important to clarify that anyone can submit a funeral claim for the Capitec Funeral Plan if they have all the required documents, and they do not need to be the policyholder or nominated beneficiary. However, claim payouts will only be made to the policyholder or nominated beneficiary. If there are issues regarding the documents or if you feel that the proper procedures were not followed, I encourage you to reach out to Capitec for assistance. You can chat with an agent directly for help or visit your nearest branch. They will be able to provide you with the necessary support. Are you aware also that For further assistance, please utilize our branch locator to find a nearby branch: [Capitec Branch Locator](https://www.capitecbank.co.za/branches/). They can guide you through your situation and discuss your concerns.🙏

Please chat to an agent on WhatsApp to report the matter or for urgent assistance, the number is ***, please type Hello and follow the prompts.

It seems like you're busy as you haven't responded to me in a while. Is now still a good time to chat? I realise you're busy, so I'll give you a few more minutes to get back to me. If I don't hear back from you in 5 minutes, I'll close this chat. But don't worry, if you still need to chat to us later when you have time simply type "chat to an agent" below.

Please be informed I will be closing our conversation due to no response. 😔Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.❤️