DD
Dumisani D

1 reviews | Active since Mar 2023

30 Apr 2023, 14:06

CAPITEC BANK is a **** bank because it works and support ****mers and *****sters.

CAPITEC BANK it works with *****sters. When I checked from this lady her contact numbers on her WhatsApp business number are saying she works at Bank ***** Management. There's a white lady called MARIA STAPELBERG nickname Rita she made a payment into my Capitec Bank account to purchase products online worth 34000.00 ZAR, after I received her payment and she send me a proof of payment I also rendered the service to her immediately. Few moments later when wanted to top up my bank account I failed because it was placed on hold already. She called the Capitec Client Care and told them she made payment to my account, but I did not render the service to her, I told the bank that it is not true. I explained everything to them, and they told me I must write all that in affidavit and I must produce the receipts shows that I rendered the service to her all the proof from her and me. I submitted all those required docs to them. this happened on the 20th of March 2023 up to date they're still holding my bank account and my money when I do the follow up only to be told that this must be a civil case because this lady, she changed the story and said I rendered the service online, but she is not the one who authorized the payment. So, the bank will not be going to release the money to me. When I checked from my account balance, they deducted all my money 34000.00 ZAR from my account.

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Replies (3)
Capitec Bank
Capitec Bank's reply01 May 2023, 07:03
Official
Good day Dumisani  

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
DD
Dumisani D's update02 May 2023, 12:33
Reviewer Update
As I now know that Capitec Bank works with ******* may you kindly just give me my 34000.00 ZAR that you've placed on hold and stay with your Capitec Bank. I'm no longer have time for this now I just want my money that's. I gave you all the evidence and proofs and docs you asked me to provide but you still holding my money and account for what a good reason........please just give me my money.
DD
Dumisani D's update03 May 2023, 14:49
Reviewer Update
Now it's 3rd day still no response