1 reviews | Active since Mar 2023
CAPITEC BANK is a **** bank because it works and support ****mers and *****sters.
CAPITEC BANK it works with *****sters. When I checked from this lady her contact numbers on her WhatsApp business number are saying she works at Bank ***** Management. There's a white lady called MARIA STAPELBERG nickname Rita she made a payment into my Capitec Bank account to purchase products online worth 34000.00 ZAR, after I received her payment and she send me a proof of payment I also rendered the service to her immediately. Few moments later when wanted to top up my bank account I failed because it was placed on hold already. She called the Capitec Client Care and told them she made payment to my account, but I did not render the service to her, I told the bank that it is not true. I explained everything to them, and they told me I must write all that in affidavit and I must produce the receipts shows that I rendered the service to her all the proof from her and me. I submitted all those required docs to them. this happened on the 20th of March 2023 up to date they're still holding my bank account and my money when I do the follow up only to be told that this must be a civil case because this lady, she changed the story and said I rendered the service online, but she is not the one who authorized the payment. So, the bank will not be going to release the money to me. When I checked from my account balance, they deducted all my money 34000.00 ZAR from my account.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
