Capitec Bank is a ****

Capitec Bank is a ****.of a bank. It keeps *****ing our money and when we call and enquire all of a sudden we are being told about owing the bank. I was told that some of my purchases never went through and that they only went through today after I received money in my account. When I questioned them I was told by Palesa who is one of their consultant that it was not her problem that my money is not there and that I owe the bank