Capitec Bank Investigator(s) terrible service

On 4 December 2021 a payment that I wasn't aware of was made from my Capitec Account into the Pluralsight Farmington Account. on the 5th of December I went to Capitec Branch at Forest Hill Mall and tried reversing the transaction which I was advised that investigation has to be done (the investigation will take 20 days), a case was opened, the old bank card was blocked and a new card was issued, I was also given a case number. I was told that Capitec Bank Investigators would be in touch and till today I haven't received a single call. on the 7th of December I contacted Pluralsight Farmington via email and explained that a payment was made from my Capitec Account into their account and I have never signed-up/signed into their website nor use any of their services. I was advised by Pluralsight Farmington support to file a chargeback with my financial institution which I already did. Today is the 20th of December and I still haven't received a call from Capitec Bank Investigators. What are you still investigating, as I have already done what you were supposed to have done. Will you please contact Pluralsight Farmington and reverse my funds.